FAQs

Start with your usual US shoe size and compare it with the size guide on the product page. If you are between sizes or have wider feet, choose the next size up. The size chart is a reference, and fit can vary slightly by style and materials.

Many Dawn Muse styles use an accommodating upper and open-heel construction that can feel less restrictive than a traditional lace-up shoe. Unless a product page specifically lists a dedicated wide width, customers with wider feet should choose the next size up.

Yes. Dawn Muse shoes can be worn with or without socks. Choose the option that feels most comfortable for the weather, activity, and fit you prefer.

The open heel is designed for easy entry and relaxed everyday walking. It will feel different from a fully enclosed heel. Dawn Muse backless shoes are intended for casual daily wear rather than running, hiking, driving, or other high-impact activities.

Use a soft brush or damp cloth with cold water to spot-clean the upper and outsole. Allow the shoes to air-dry naturally away from direct heat or strong sunlight. Do not machine-wash, tumble-dry, bleach, or use harsh cleaning products.

Free Standard Shipping

Free standard shipping on orders over 59.99 USD, GBP, EUR or CHF. The thresholds for all supported currencies are listed below. Orders that meet the threshold also qualify. Only Standard Tracked Shipping is free; Expedited Tracked Shipping remains chargeable. Standard shipping below the threshold keeps its existing charge, as shown at checkout.

Dawn Muse ships to many countries and regions worldwide. Some remote, restricted, sanctioned, or high-risk destinations may be unavailable. Please review our Shipping Information page for the current country list. Final availability is confirmed during checkout.

Orders are generally processed within 1–2 business days. Estimated delivery is typically 3–7 business days after dispatch. Remote or international destinations may vary, and the delivery estimate shown at checkout should be treated as the most current information.

When your order ships, we will send a shipping confirmation email with a tracking link when tracking details are available. You can also use the Track Your Order page with the email address or phone number used at checkout and your order number.

Carrier tracking can take up to 48 hours to show its first update after a shipping label is created. If there is still no update after 48 hours, contact us at support@dawnmuse.com with your order number.

We accept requests to cancel an order or change the shipping address, size, or color. Contact support@dawnmuse.com as soon as possible with your order number and the requested change. Because fulfillment moves quickly, changes may no longer be possible after an order has been packed or shipped, but our team will review the request.

Available shipping methods and final charges are displayed during checkout. Costs may vary by destination, order contents, and the delivery service available for your address.

You may request a return within 30 days of delivery. Items must be unworn, unwashed, and returned with the original packaging. Contact us before sending an item back so we can confirm eligibility and provide return instructions.

We offer exchanges for quality issues only. If you need a different size, return the unworn pair within 30 days (free in all markets we serve) and place a new order.

Yes. Final Sale items are eligible for return when they meet the standard return conditions and the request is submitted within 30 days of delivery.

Dawn Muse provides free return shipping for eligible returns requested within 30 days of delivery in all markets we serve. Contact our support team before sending the item so we can confirm eligibility and provide return instructions.

Once the returned item has been received and approved, the refund will be issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on the payment provider.

Available payment methods are displayed securely during checkout and may vary by country, device, or order. Select any payment option shown as available for your order.

Email support@dawnmuse.com and include your order number when available. Our support team usually replies within about 30 minutes during support hours (weekdays, 9:00–18:00 New York time, ET). Sending multiple messages about the same request may delay the response.