Last updated: August 17, 2026
We want your Dawn Muse order to work for your everyday routine. Please review the conditions below and contact us at support@dawnmuse.com before sending any item back. This allows us to confirm eligibility and provide the correct return instructions.
30-Day Returns
You may request a return within 30 days of delivery. To be eligible, the item must be unworn, unwashed, and returned with the original packaging.
Final Sale items are eligible for return when they meet the standard return conditions and the request is submitted within 30 days of delivery.
How to Request a Return
- Email support@dawnmuse.com with your order number and the item you would like to return.
- Wait for our team to confirm eligibility and provide the available return method and instructions.
- Pack the item securely with its original packaging and follow the approved instructions.
Please do not send a return before our team confirms the return instructions.
Return Shipping
Dawn Muse provides free return shipping for eligible returns within the United States.
For returns from outside the United States, contact our support team before sending the item. We will confirm the available return method and any applicable shipping costs based on the destination and carrier options.
Exchanges
We do not currently process direct exchanges. Return the original item according to this Return Policy, then place a new order for the preferred size, color, or style.
Refunds
Once the returned item has been received by our warehouse and approved, the refund will be issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.
Order Cancellations and Changes
After placing an order, you may contact us to request a cancellation or a change to the shipping address, size, or color. Email support@dawnmuse.com as soon as possible with your order number and the requested change.
Our team will review the request, but fulfillment moves quickly. A cancellation or change may no longer be possible after an order has been packed or shipped, so please contact us promptly.
Contact Us
For return, refund, cancellation, or order-change help, email support@dawnmuse.com. Include your order number whenever available.